Shipping policy

We ship to serviceable PIN codes across India through established courier partners. Availability is checked using the delivery PIN code and may vary by location, product, order value, or courier capacity.

If an address becomes unserviceable after an order is placed, we will contact you to arrange an alternative address or cancel and refund the affected order.

Orders are typically packed and dispatched within 1–2 business days after payment or order confirmation. Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.

To protect product quality, dispatch may be paused briefly when severe weather, regional restrictions, or logistics disruptions could affect safe delivery.

Most orders arrive within 3–7 business days after dispatch. Remote locations may take longer. Any delivery date shown at checkout or in tracking is an estimate rather than a guarantee.

Delivery timelines can be affected by weather, local restrictions, courier backlogs, address verification, and other circumstances outside our reasonable control. We will support you in following up with the courier when an order is unusually delayed.

Applicable shipping charges, free-shipping thresholds, and any Cash on Delivery fee are displayed before you place the order. The checkout total is the final applicable amount for that order.

Promotions and free-shipping thresholds may change from time to time. Additional duties are not normally applicable to domestic deliveries unless specifically shown at checkout.

Once the shipment is handed to the courier, tracking details are sent to the email address or mobile number associated with the order. Tracking can take up to 24 hours to show the first movement.

You can also use our Track Order page. For multi-item orders, products may occasionally arrive in separate shipments.

Please provide a complete address, correct PIN code, landmark, and reachable phone number. Courier partners may contact you to complete delivery and may make more than one attempt according to their operating policy.

If a shipment is returned because the address was incorrect, delivery was repeatedly refused, or the recipient was unavailable, any reshipping cost may be charged to the customer. Refunds, where approved, may exclude shipping and return-to-origin charges.

If tracking has not updated for several days or the order is marked delivered but has not been received, first check with household members, neighbours, reception, or security. Then contact us promptly so we can raise an investigation with the courier.

For visible damage, leakage, tampering, missing items, or an incorrect product, take clear photos or an unedited unboxing video and notify us within 48 hours of delivery. Keep the product and packaging until the review is complete. Eligible claims are handled under our Returns & Refunds Policy.

Address changes and cancellations can be requested only before packing or dispatch and are not guaranteed. Once a shipment has been handed to the courier, we generally cannot redirect or cancel it. Contact support immediately if you notice an error in your order details.