Returns, refunds & cancellations

Because we sell consumable food products, we cannot accept general returns. We will review a replacement or refund request when:

• the item delivered is different from the item ordered;
• the product arrives damaged, leaking, defective, or unfit for consumption;
• the seal or outer packaging appears tampered with at delivery; or
• an item is missing from your order.

Please report the issue within 48 hours of delivery. Claims submitted after this period may not be verifiable or eligible.

Contact us with your order ID and a brief description of the issue. Please include:

• clear photos or an unedited video showing the product and issue;
• photos of the shipping box, product label, batch number, and expiry date; and
• an unboxing video for missing-item, leakage, or tampering claims, where available.

Please retain the product and all original packaging until we confirm that the review is complete.

For hygiene, safety, and quality-control reasons, we cannot offer a return, replacement, or refund for:

• change of mind, taste preference, or an accidental order;
• opened or partly consumed products, unless the claim concerns a verified quality issue;
• damage caused by improper storage or handling after delivery;
• minor differences in colour, texture, or appearance that naturally occur in food products;
• an incorrect or incomplete delivery address supplied at checkout; or
• requests without reasonable proof or submitted more than 48 hours after delivery.

We normally acknowledge requests within 1–2 business days. After reviewing the information, we may offer a replacement, refund, store credit, or another reasonable resolution. The appropriate remedy depends on product availability and the circumstances of the claim.

Approved replacements are sent without additional shipping charges. We may arrange collection where necessary; please do not send a product back unless our support team asks you to.

Approved refunds are initiated within 5–7 business days. Refunds for prepaid orders are sent to the original payment method. For Cash on Delivery orders, we may request verified bank account or UPI details.

Your bank or payment provider may take additional time to show the credit. Original shipping fees are refundable only when the issue resulted from our error or the shipment arrived damaged.

You may request cancellation or an address change before the order is packed or dispatched. Once dispatched, an order cannot usually be cancelled or redirected. Contact us as soon as possible; submitting a request does not guarantee that the change can be made.

If we cancel an order because an item is unavailable or for another reason on our side, any amount paid will be refunded in full.